Privacy Policy

Effective July 4, 2026

AeroIQ, LLC ("AeroIQ", "we", "our") operates the MEL IQ mobile application and related backend services (the "Service"). This policy describes what information we collect, how we use it, and the choices you have.

Information you provide

• Account details: your name, email address, and (optionally) airman certificate type and number, used to sign you in and pre-fill printed logbook entries.
• Operator context: the aircraft registration, MEL / NEF / CDL documents, and deferrals your operator authorizes you to access. Operator data is owned by the operator, not by AeroIQ.
• Discrepancy text: the natural-language queries you enter (e.g. "cabin pressurization inop") so the Service can find the matching MEL entry.
• Deferral records: the discrepancies you open, extend, and clear against your operator's aircraft, including snapshotted item details, corrective action, timestamps, and the signing user.

Information collected automatically

• Device identifiers used only to route push notifications (via Apple Push Notification service). No advertising identifiers are collected.
• Basic diagnostic and error logs to help us keep the Service running. These do not identify individual users.

How we use information

• To provide, maintain, and improve the MEL IQ Service.
• To answer your queries by matching them against the operator's MEL / NEF / CDL documents (see "Third parties" below for how AI matching works).
• To notify you of relevant events on your operator's aircraft (new deferrals, coming-due items, MMEL revisions, etc.), governed by the alert preferences your operator's administrator has configured.
• To meet regulatory and audit obligations that apply to MEL / NEF / CDL recordkeeping.

Third parties

To operate the Service we share limited data with the following processors, each bound to protect the data they handle:

• Anthropic PBC — the AI backend that matches your natural-language queries against your operator's MEL entries. Your discrepancy text and the relevant MEL entry text are sent to Anthropic for the duration of a query; Anthropic does not train its models on this data.
• Resend — transactional email provider used to send account invitations, alerts, and reports. Only the email address and message body are shared.
• Apple Push Notification service — routes push notifications to your device; sees only a short-lived device token.
• Render (or successor hosting provider) — hosts the AeroIQ backend and database.

We do not sell your personal information to any party, and we do not use it for advertising.

Data retention

Deferral records are retained for as long as the operator requires them for regulatory or audit purposes; the operator's administrator controls retention. Account records are retained while your account is active and for a reasonable period afterward for audit purposes. You may request deletion of your account (see "Contact" below).

Security

Passwords are stored as PBKDF2 hashes. Sensitive information in transit is protected by TLS. Session tokens on iOS are stored in the device Keychain. AeroIQ does not directly access, read, or store your device's photos, contacts, or location data.

Your choices

• You can review, update, or clear your profile information at any time from the MEL IQ app.
• You can disable push notifications in iOS Settings.
• You can request deletion of your account by writing to support@myaeroiq.com. Deletion may be constrained by the operator's regulatory retention rules for deferral records you have signed.

Children

MEL IQ is a professional aviation tool. It is not directed at, and not intended for use by, anyone under 18.

Changes to this policy

We will update the effective date at the top of this page when we materially revise this policy. For significant changes we will also notify users through the app or by email.

Contact

Questions about this policy or your data: support@myaeroiq.com · AeroIQ, LLC.